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Travis Perkins Review: Builders’ Merchant

When it comes to tackling home improvement projects or construction ventures, having access to high-quality building materials and tools is paramount. One name that often comes to mind in the UK and Ireland is Travis Perkins. In this in-depth review, we will explore the offerings, customer experiences, and overall reputation of Travis Perkins as a prominent builders’ merchant. Whether you’re a DIY enthusiast or a professional contractor, this review aims to provide valuable insights into what Travis Perkins brings to the table.

Key Features and Benefits

Extensive Product Range: Travis Perkins provides a wide variety of building and construction materials under one roof, saving customers time and effort in sourcing different items from multiple places.

Trade and Retail Services: Whether you’re a professional contractor or a DIY enthusiast, Travis Perkins caters to both trade and retail customers, offering tailored services and pricing structures.

Quality Assurance: Travis Perkins likely ensures the quality of the products they offer, helping customers build with confidence and durability.

Expert Advice: Many builders’ merchants have knowledgeable staff who can offer advice on product selection, usage, and even provide tips for successful projects.

Convenient Locations: With numerous branches, Travis Perkins likely offers convenient access to materials and tools, reducing transportation costs and delays.

Online Ordering: The convenience of online ordering, where customers can browse products, compare prices, and place orders from the comfort of their homes or job sites.

Delivery Services: Builders’ merchants often provide delivery services, ensuring that materials are transported safely and efficiently to the customer’s location.

Bulk Purchasing: Travis Perkins might offer discounts or special pricing for bulk purchases, appealing to contractors or larger projects.

Innovative Solutions: Keeping up with industry trends, Travis Perkins might offer innovative and sustainable building solutions that align with modern practices and environmental considerations.

Customer Loyalty Programs: Loyalty programs or rewards for repeat customers can incentivize ongoing business relationships.

Educational Resources: Travis Perkins could offer resources such as workshops, tutorials, or online guides to educate customers about proper product usage and best practices in construction and home improvement.

Community Engagement: Builders’ merchants often engage with local communities through sponsorships, events, or partnerships, contributing positively to their areas of operation.

In-Depth Review

Product Range and Quality

One of Travis Perkins’ standout features is its extensive product range. From timber and bricks to plumbing fixtures and landscaping materials, the company caters to the needs of both professionals and DIY enthusiasts. The quality of the products on offer is generally commendable, with many items sourced from reputable brands. However, occasional inconsistencies have been reported in terms of material quality, requiring customers to exercise caution when making selections.

Customer Experience and Service

Travis Perkins places a strong emphasis on customer service, aiming to assist customers at every stage of their projects. Their physical stores are often well-organized, making it easier for customers to find what they need. Additionally, the company’s website offers an online shopping platform, streamlining the purchasing process. However, some customers have reported mixed experiences with in-store assistance and online order accuracy.

Availability and Accessibility

With numerous branches spread across the UK and Ireland, Travis Perkins ensures that its products are accessible to a wide range of customers. This extensive network of locations facilitates quick pickups and reduces the need for extensive travel. However, in certain remote areas, accessibility can be limited, and customers might have to rely on online ordering.

Sustainability and Eco-Friendliness

In recent years, Travis Perkins has shown an increasing interest in sustainable and eco-friendly practices. They offer a selection of environmentally conscious products, contributing to the industry’s movement toward greener alternatives. This commitment to sustainability is a positive step, although the range of eco-friendly options is still growing and might not be as comprehensive as some customers would prefer.

Industry Reputation and Trustworthiness

Travis Perkins has a solid reputation within the construction and home improvement sector. Its long-standing presence and industry partnerships contribute to its perceived reliability. However, like any large business, it has faced its share of customer complaints and concerns. These issues often revolve around product quality, delivery delays, and occasional miscommunication.

Pros and Cons

Pros of Travis Perkins:

1. Wide product range for various projects.

2. Trade professional support and discounts.

3. Assurance of quality from reputable brands.

4. Local presence for easy access.

5. Expert advice for guidance.

Cons of Travis Perkins:

1. Potentially higher pricing.

2. Limited locations in some areas.

3. Crowded stores during peak times.

4. User experience issues with the online platform.

5. Competition from other suppliers.

User Reviews and Testimonials

Comparison with Competitors

Travis Perkins vs. Wickes

1. Product Range: Travis Perkins offers a comprehensive range of building materials for both trade professionals and DIY enthusiasts. Wickes specializes in home improvement products, including kitchens, bathrooms, and garden supplies.

2. Target Audience: Travis Perkins caters to a broader audience, including contractors and builders. Wickes focuses more on individual homeowners and DIY projects.

3. Store Layout: Travis Perkins stores are often larger and may have a more industrial feel due to their focus on serving the trade. Wickes stores are designed to be more consumer-friendly and often include room displays for inspiration.

4. Online Presence: Both companies have an online presence, but Wickes places a strong emphasis on online shopping and offers delivery and click-and-collect services.

5. Services: Travis Perkins may offer additional services like tool and equipment hire for contractors. Wickes might have more specialized services related to kitchen and bathroom design and installation.

Travis Perkins vs. Jewson:

1. Market Presence: Both Travis Perkins and Jewson are major players in the UK building materials industry, with a wide network of branches.

2. Customer Base: Travis Perkins serves a diverse customer base, from trade professionals to the general public. Jewson primarily targets trade customers, including contractors, builders, and construction companies.

3. Services: Jewson may have more specialized support for trade professionals, such as credit accounts and dedicated account managers.

4. Product Range: Travis Perkins offers a broader range of products, including plumbing and heating supplies, tools, and landscaping materials. Jewson may have a stronger focus on core construction materials.

5. Online Experience: Both companies offer online platforms, but the user experience and available features may vary.


Travis Perkins stands as a stalwart in the realm of builders’ merchants and home improvement retailers, offering an extensive array of products that cater to the diverse needs of both professionals and DIY enthusiasts. Throughout this review, we’ve delved into the various aspects that define Travis Perkins‘ presence in the industry.

From the moment you step into their stores or explore their online catalog, it becomes evident that Travis Perkins is more than just a supplier of materials; it’s a hub of inspiration and expertise. The breadth of building materials available, coupled with the convenience of one-stop shopping, grants customers the ability to embark on projects of any scale with confidence.

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